Your questions about the Chillow answered

How is the Chillow activated?

It is activated by filling with 4 pints of lukewarm water. It only needs to be activated once. The water is absorbed by the foam core inside the chillow. You then need to sweep out any excess air and pop the plastic seal back in. (full instructions come with your product)

How does the Chillow work?

The Chillow works by absorbing the heat and discharging it back into the surrounding environment. It is a cooling pad that stays at room temperature which is always cooler than your body. It is designed to be cool and not cold, as cold is not a comfortable sensation for our body.

What do I need to do to ensure that my Chillow stays cool?

It needs to be stored out of direct sunlight and away from heat sources. You also need to make sure that you sweep the air out (the process for doing this is clearly explained in the instruction guide that comes with it).
If you wish to make your Chillow extra cool you can place it in a fridge for 15-30 minutes. It cannot be placed in a freezer.

How do I keep it in place in my pillow?

Some pillows have a linen- type outer texture that the Chillow cannot grip well. To solve this problem:
Try positioning your Chillow higher on your pillow; that is, make the center of gravity higher up on your pillow.
Sleep directly on the Chillow so that it is on the cotton pillow case where it will stay in position.
Try using a different pillow.
Make sure your bed, mattress or pillow do not slope downward as this will cause the Chillow to slip down. Your pillow should be flat on your bed.

Which is the most effective position to place the Chillow?

We have found that this is really a case of what you find works best for you. The soft outside covering of the Chillow means that it can be used on top of your pillow next to your skin. Other people find that it is best to place inside the pillowcase on top of your pillow. Some people find that it works best for them if placed underneath their normal pillow.

Should I use the Chillow instead of a pillow?

No, the Chillow is a cooling pad, it is not a pillow.

How cold should my Chillow be?

The Chillow is usually always at room temperature which is cooler than your body temperature. You should not expect it to be cold. It was designed to match the cooling needs of your body. When your metabolism is high (after an active day) it is cool and refreshing. By early morning it will be only slightly cool or tepid which is exactly what your body needs as your metabolism has slowed and your body is cooler. The Chillow will lose the accumulated heat once you have got out of bed and will then be ready to reuse.

What are the dimensions of the Chillow?

When activated it is 20.5 inches (52cm) long, by 13.5 inches (34.5cm) wide, by 3/4 inch (2cm) deep.
When activated it weights 2400grams.
The weight un activated is 140grams.

Is it possible to empty out the Chillow if I needed to take it away with me?

The design of the Chillow means that it should be activated once with the addition of water as detailed in the instructions. However, if you feel it necessary to do so you can empty the Chillow, but to ensure that it is correctly re-filled you will need to weigh it rather than judge how much water is left as the core will hold water.

My Chillow worked really well at first but now it is not as effective what should I do?

The only maintenance required is to sweep the air out of the Chillow. You also need to ensure that the Chillow has not lost any water with this process. An easy way to check is to weigh your Chillow with 4 pints of water. For it to function correctly the Chillow should weight 5 1/4 lbs or 2.3 kg. If it weighs more or less then it will not work properly.

My Chillow develops a leak?

All Chillows are covered by a 12 month manufacturers warranty against manufacturing defects. If a leak, split or other problem occurs within this time then please contact us with full details of date ordered, delivery name, full delivery address and the problem. It may be that we can resolve the problem with you or you may be required to return the Chillow. When it has been received back it will be inspected to determine if the fault is deemed to be a manufacturing defect. If it is a replacement will be sent free of charge.

What if I find that the Chillow does not work for me?

You must leave the Chillow for at least 2 hours after activation. Sometimes people find it take a few days to adjust to using the Chillow, for it to "wear in" and for them to experience the benefits of the cooling.
For your peace of mind there is a manufacturers 30 day money back guarantee. If you do not find that it works for you then it can be returned to the address provided for a refund of the purchase price paid.