By purchasing from the chillow.net website you agree to be bound by our terms and conditions.

Inspection of goods on receipt
All goods must be inspected on receipt. Any damage in transit, faults or missing contents must be reported to us by email within 48 hours of delivery.
After this time we will not be able to accept any claims.

What happens if I receive an incorrect or incomplete order?
Please advise us by email as soon as possible after delivery. We will then investigate the matter and try to resolve the matter as quickly as possible and offer you a satisfactory solution.
Please include as much detail as possible to enable us to resolve the problem.

Cancellation of Order
If you wish to cancel an order, this can be done anytime up until it is collected by our courier.
If the parcel has been collected by our courier before we receive notification of cancellation you will be refunded minus the delivery and insurance charges.
Please note that all cancellations must be made by email as we are unable to take them over the phone to ensure that all relating correspondence is documented.
Under the distance selling regulations you have a cooling off period of seven working days to enable you to examine the goods supplied.
During that time you may cancel the order in writing via email. Please email us and you will be given a RMA (return merchant authorisation number).
If you do wish to cancel your order the goods must be returned in full, including any accessories, unused and in all of the original packaging, in a re-saleable condition.
You must take reasonable care of the goods.
We will not deem that you have taken reasonable care of the goods if they have been used in any way.
Should you decide to return the item to us you will be responsible for the return postage charge and the postage charges that we have incurred in sending the item/s out to you.

Pricing
We try very hard to ensure that all of the pricing information shown on our website is accurate. Rarely an error may occur and goods may be wrongly priced.
If we discover there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price.
We will not be obliged to supply goods at the incorrect price.